ImpactCommune

1. Invoice Payments

Invoice payments, once successfully completed, are generally non-refundable as they settle an outstanding obligation. Refunds may be considered in the following cases:

• Duplicate payment for the same invoice.
• Incorrect amount charged due to a verifiable technical error.
• Payment made against a cancelled or invalid invoice.

2. Donations

Donations are voluntary contributions and are ordinarily non-refundable. We may, at our sole discretion, refund a donation if a request is made within 7 days of the transaction and the donor provides valid justification (e.g., accidental or duplicate payment).

3. Cancellation

Payments cannot be cancelled once successfully processed by the payment gateway. If you close the browser or lose connection during payment, and the amount is debited but transaction status shows "Pending" or "Failed" on our side, any deducted amount will typically be auto-reversed by your bank within 5–7 working days.

4. How to Request a Refund

To request a refund, email reach@impactcommune.com with:

• Transaction / Order ID
• Date and amount of payment
• Registered mobile number and email
• Reason for the refund request

5. Processing Time

Approved refunds will be initiated within 5–7 working days. The refund will be credited to the original payment method (UPI / Card / Net Banking / Wallet) and may take an additional 5–10 working days to reflect in your account, depending on your bank.

6. Non-Refundable Items

• Payment gateway charges (if any) are non-refundable.
• Services already rendered cannot be refunded.

7. Disputes

We aim to resolve refund disputes amicably. If unresolved, disputes are subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

8. Contact

For refund queries, email reach@impactcommune.com.